What is your return policy?
At Chinese Brass Hardware, we are committed to customer satisfaction. If you find our merchandise defective in any way, or if you’re disappointed with the quality or fit, complete the rturn form on the back of the included packing slip and return it with your merchandise within 30 days in the condition in which it was received for a refund.
Please contact us via the Contact Us page with your name, email, order number and reason for return and we will reply to you within one business day on how to proceeed.
For your security, when sending your return on your own, we strongly advise that you insure and track your package. We are not responsible for packages lost in transit.
How can I exchange an item?
If you wish to make an exchange, please return the original item(s) and place a new order. Customer will be responsible for the return shipping charges and the shipping charges on the new purchase. Please follow the return guideline above when returning item(s).